Customer Service Standards
SVCA is committed to providing excellent customer service in every aspect of our business. We aim to provide a high standard of effective service to all of our customers, including clients of all programs and services, municipal and community partners, stakeholders, and members of the public.
- We commit to providing customer service that is timely, welcoming, and helpful,
- We will provide knowledgeable, professional, and courteous service,
- We will treat you with respect, fairness, openness, and equality,
- We will maintain customer confidentiality and abide by all privacy legislation,
- We will ensure services are accessible to all and provide information in alternate formats upon request.
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