Accessibility

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a provincial act to benefit all Ontarians by developing and implementing accessibility standards that identify and remove barriers for people with disabilities in key areas of daily living. The objective of the AODA is to make the Province of Ontario completely accessible by 2025.

Accessible customer service

All employees and volunteers of Saugeen Valley Conservation Authority are required to complete training which includes Human Rights Code Training and Customer Service Training. 

This training includes:

• How to interact with people with various disabilities
• How to interact with people who may use an assistive device or the assistance of a support person, guide dog, or other service animal to access goods and/or services at our office or properties,
• What to do if a person with a disability is having difficulty accessing services.

Feedback​

SVCA welcomes comments on the provision of any goods or services to persons with disabilities. Feedback helps to identify areas where changes need to be considered and ways in which we can improve the delivery of accessible goods and services.

You may provide your feedback by telephone, e-mail, in person, or in writing. Staff will review your comments and, if requested, a response will be provided in the manner indicated.

Telephone: 519-367-3040
E-mail: publicinfo@svca.on.ca 

In person or in writing to:

Saugeen Valley Conservation Authority
Attn: Accessibility Officer
1078 Bruce Road 12, P.O. Box 150
Formosa, ON 
N0G1W0

Notice of temporary service disruption

Notice of service disruption shall be provided when facilities or services that people with disabilities usually use to access SVCA's goods or services are temporarily unavailable or are expected in the near future to be unavailable.

Notice may be given by posting appropriate signage on location, on SVCA's website and social media, or any other such method as is reasonable in the circumstances.